Refund/Exchange Policy

Refunds are processed as quickly as possible and you will receive a decision from us by email, on the outcome of every request. Please do not submit repeat requests as this can cause delays in the processing of refunds.

We do value your business and hope that our lead return policy is acceptable.

Duplicate / Bogus Lead Policy

Local Leads LLC will honor Clients’ request to consider a lead duplicate, or invalid/bogus. All requests for duplicate, invalid-bogus leads must be received within two (2) business days from the clients receipt of the duplicate, invalid / bogus lead.

We make returning leads a simple process. If you get an invalid or fake lead, you can return it within 2 days if it meets any of the following conditions: 1) all phone numbers and email addresses provided are disconnected or fake, 2) the lead is a duplicate previously received from Local Leads LLC, 3) the contact information is invalid/bogus. Each lead returned for credit will be checked to ensure it meets the above criteria.

Cancellation and Termination

If at any time Local Leads LLC or Client is in material breach of this Lead Order, then the other party shall have the right to terminate this Lead Order, unless such breach shall have been remedied within seven (7) business days after notice of such breach has been received by the other party.  Upon termination or cancellation for any reason, all rights and obligations of the parties under this Lead Order shall be extinguished immediately; provided, however  that all accrued payment obligations hereunder and the indemnification provisions set forth herein shall survive such termination .

Also you can view our Terms of Service or our Lead Order.

If we decide to change our refund or cancellation policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We are committed to conducting our business in accordance with these principles.